Privacy Policy

1. Introduction
Appt24 (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform (appt24.com) and related services. By accessing or using Appt24, you consent to the practices described in this policy.

2. Information We Collect
We collect information to provide and improve our services. This includes:

a. Personal Information

  • Patients: Name, contact details (email, phone), date of birth, gender, health-related information (e.g., medical history, appointment details), and payment information.

  • Healthcare Providers: Name, professional qualifications, license numbers, clinic/hospital details, availability, and payment/banking information.

b. Automated Data

  • Device information (IP address, browser type, operating system).

  • Usage data (pages visited, time spent, clicks).

  • Cookies and similar tracking technologies (see Section 7).

c. Third-Party Data

  • Information from partners (e.g., payment processors, analytics providers).

3. How We Use Your Information
We use your data for the following purposes:

  • Facilitate appointment scheduling and communication between Users and Healthcare Providers.

  • Verify identities and credentials (e.g., Healthcare Provider licenses).

  • Process payments and manage subscriptions.

  • Send service-related notifications (e.g., appointment reminders).

  • Improve Platform functionality and user experience.

  • Comply with legal obligations (e.g., tax, healthcare regulations).

  • Analyze trends and conduct marketing (with your consent).

4. How We Share Your Information
We may share your information with:

  • Healthcare Providers: To enable appointment bookings and communication.

  • Service Providers: Payment processors, IT vendors, and analytics partners.

  • Legal Authorities: To comply with laws, court orders, or government requests.

  • Business Partners: With your consent (e.g., integrated healthcare apps).

  • Affiliates: Within our corporate group for operational purposes.

We do not sell your personal information to third parties.

5. Data Security
We implement safeguards to protect your data:

  • Encryption (SSL/TLS) for data transmission.

  • Access controls to restrict unauthorized personnel.

  • Regular security audits and vulnerability assessments.

  • Employee training on data protection.

However, no system is 100% secure. We cannot guarantee absolute security.

6. Data Retention
We retain your information only as long as necessary:

  • To fulfill the purposes outlined in this policy.

  • To comply with legal, tax, or regulatory requirements.

  • Healthcare Providers’ data may be retained longer for licensing verification.

7. Cookies & Tracking Technologies

  • Cookies: Small text files stored on your device to enhance user experience (e.g., login sessions, preferences).

  • Third-Party Tools: We use analytics services (e.g., Google Analytics) to monitor Platform usage.

  • Your Choices: Adjust browser settings to block cookies, but this may limit Platform functionality.

8. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing of your data.

  • Request data portability.

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at support@appt24.com.

9. Health Data
Health-related information (e.g., medical history) is treated with heightened confidentiality. We comply with applicable healthcare privacy laws (e.g., HIPAA, GDPR, Turkish Personal Data Protection Law).

10. Children’s Privacy
Appt24 is not intended for users under 16. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately.

11. International Data Transfers
Data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable laws (e.g., EU Standard Contractual Clauses).

12. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or Platform notifications. Continued use after updates constitutes acceptance.

13. Contact Us
For questions, requests, or complaints:

  • Email: support@appt24.com